Shipping Policy

We offer free shipping on thousands of products 365 days a year. Orders that qualify for free shipping will be shipped via ground carriers (FedEx / UPS / DHL / USPS Priority) and usually take 5-7 business days to arrive.

If you are placing a Standard (5-7 Business Days) or Expedited (3-5 Business Days) order, please be advised that these orders will go out on the same business day if placed before 2:30 PM EST, otherwise they will be shipped on the next business day. Saturdays and Sundays are not considered as business days.

At Shop Wound Care, we try our best to ship your orders within 24-48 hrs of receiving it, however, there could be circumstances when we are unable to do so. In such an event you will be informed of an estimated shipping date. All orders are subject to availability and the shipment could be delayed based on that.

If shipping charges are greater than what was estimated at the time of order placement, we will contact you to get your approval on additional shipping charges.

Claims from our customers must be made within 14 days of the date the tracking shows it was delivered. Shop Wound Care prides itself on presenting clear delivery expectations by providing tracking for every item ordered by our customers. In some cases, orders will be shipped separately, so our customers will receive multiple tracking numbers in their email. When our customers are provided these tracking numbers, but fail to receive their order, claims must be made with our customer service department within the 14-day period to rectify the situation. Our customer service team can be contacted via phone - 844-490-2625, live chat, or our contact us page.

Shipping Terms Glossary

  • Economy Shipping: Most orders are delivered in 5-7 business days.
  • Standard Shipping: Most orders are delivered in 3-5 business days.
  • Expedited Shipping: The fastest option available, most orders placed before 2:30 pm EST are delivered in 2-3 business days.

Flat Rate Shipping Charges in the Continental United States

Economy Standard Expedited
$5.99 Based on weight Based on weight


Shipping Charges outside the Continental United States

(American Samoa, Federated States of Micronesia, Guam, North Marianas, Puerto Rico, Virgin Islands, Hawaii, and Alaska)

Order Value Economy Standard Expedited
$49.99 or less $14.99 Based on weight Based on weight
$49.99 to $98.99 $19.99 Based on weight Based on weight
$98.99 to $199.99 $24.99 Based on weight Based on weight
$199.99 to $499.99 $55.99 Based on weight Based on weight
$499.99 or above $69.99 Based on weight Based on weight


Transit Time

Transit time can vary from a few days to weeks depending on your (buyer) location and country. Please note that Shop Wound Care is not responsible for any delays in shipments due to flight problems, weather, customs, or any other circumstance. In most cases products are delivered to the destination address. However, in some countries, you might be required to personally pick-up the items purchased from local authorities.